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CUSTOMER SERVICE TOP 10 TRAINING TIPS

CLEARLY DEFINE CUSTOMER SERVICE TRAINING GOALS

When conducting the main goal customer service training should be kept in mind. Identify the results you expect and use them to focus your training. Some key aspects are taken into consideration while running a restaurant franchise. Ironically, you expect that the customers coming must be received well. Furthermore, it is necessary that orders are delivered according to Quality standards. Hence, any issues should be resolved according to the housing policy and QA policies.

Identifying what results in you expect will make your training more effective. If you want to know more information about customer service you can check at Zoetalentsolutions.

effective management - customer service — effective management

TRAIN YOUR TEAM NOT ONLY TECHNICALLY

The maxim professionals are mostly hired for their technical skills. However, they are turned off because of behavior issues. This statement reflects a change in business management. Today it is understood that people constitute one of the great strategic differentials of a business. The factors that include IQ or extensive technical knowledge should give way to EQ or Emotional Intelligence Quotient. Hence, EQ also includes skills that are for good and healthy relationships with others.

COMMUNICATE YOUR EXPECTATIONS

Don’t assume that everyone knows what you expect in terms of service and standard of care. Be very specific, mentor your new employees by letting them know what you expect. In your On-boarding process, be sure to include training that makes these issues clear. This helps engage employees from the outset to provide efficient service. Hence, of course, it will reflect on your customers’ experience.

success hr management - customer service — success hr management

PROVIDE THE TOOLS YOU NEED AND CONDUCT TRAINING ON HOW TO USE THEM FOR CUSTOMER SERVICE

Provide the resources your employee needs to serve your customers well and teach them how to use these tools. An example is the sales consultant who goes out in the field most of his workday. A smartphone will facilitate prospecting and communication with customers and headquarters. Provide the tools and train your employees to make the best use of them.

Related blog: Benefits Of Time Management

logistics management - customer service — logistics management

SET BOUNDARIES AND SHOW FLEXIBILITY

The setting of some boundaries is highly important for all employees. The main reason for this practice is dealing with customer expectations and complaints. The more flexibility that you can offer and the more these service guidelines are communicated. Hence, more employees will be able to quickly resolve issues that arise and make customers happy. Managing the conflicts is important without resorting to the famous, “I want to talk to your manager.”

GATHER REAL SITUATIONS AND SCENARIOS WHEN GIVING EXAMPLES

Real customer service and customer service situations need to ground your training. Gather real examples and, if possible, involve your best employees in conducting training for new employees. The experience can help in highlighting good and bad examples and best practices. Naturally, this should be the practice while dealing with the customers. Hence, also helps stimulate cases in real-life situations. Therefore, when it really happens the team is prepared to understand the reasons for complaints. Hence, finally, the aim is to create solutions to avoid them and having empathy for customers.

leadership and mangement — leadership and management

LISTEN TO YOUR MOST CRITICAL CUSTOMERS AND USE THEIR TRAINING EXAMPLES

The toughest, most demanding, most complaining customers can be valuable sources of information and insights for your customer service. Knowing how to handle the customers would be the best approach. Satisfying other customers will be even easier in future.

ALSO, USE FAILURES AND ACHIEVEMENTS AS SOURCES FOR TRAINING

Don’t just focus on team success or failure. A strong customer service culture depends on balancing these factors. It is preferable not to treat the failure of your employees as a punishment. Hence the failures of employees can also be used as an upcoming learning opportunity.

Why did it fail and how to prevent the recurrence of the error? The opposite scenario can also happen upon any conditional variance. Celebrate the achievements and share them. The best training sometimes is to show your team everything that can be done from good and bad situations.

TRAIN BY EXAMPLE

Training should not be just in theory. Your attitude towards consumers counts many points. Your attitudes towards your customers and employees reflect on serving your business. Be a good example and guide the leaders of your company to do the same. This will be the best daily training for your team!

AUDIT HOW CUSTOMER SERVICE OCCURS IN YOUR COMPANY

In order to implement customer service training. There is an immense need to identify the needs of your customers. Therefore, the key tasks hold assessing the skills of your employees. In addition to this, design and implementing the ongoing training methodologies. Finally, regular monitoring a huge necessity. How service and customer service perform the necessary adjustments and gain insights to update the pieces of training. A good tool to help you with this topic is the Hidden Client methodology, such as that offered by you, which is a benchmark in customer service and auditing. Through it, your company will have a diagnosis of how the service occurs. This will allow you to measure the effectiveness of your internal training.

pillars of management - client service — pillars of management

SAVE ENERGY: TEN TIPS TO SAVE ON ELECTRICITY

AZ Digital Media August 03, 2019 Blogging , current affairs , end of november , mid of august , science , Science and Technology

We all should know well why we should save energy of electricity. Hence, to lower our energy costs and help reduce harmful emissions as well as improve our operating performance. Unfortunately, it can be difficult to find the time to research. As well as choose from the most energy-efficient options, not to mention finding room in the budget. The Save on Energy efficiency programs, offered by the Independent Electricity Systems Operator. In conjunction with local hydro companies, can also help reduction in electricity.

From decoding your power bill to suggestions for seasonal holiday savings. The Save on Energy website has many excellent suggestions. There are resources as well for food service operators looking to reduce their energy usage. Well worth exploring, the site offers concrete advice. There are examples of how businesses like yours can benefit from energy-efficient practices and upgrades.

Saving on energy doesn’t have to be dramatic. It can be incremental and part of your daily routine. Small reductions can add up to savings in both cost and power usage. They are both good for you, your bottom line and the environment.

STUDY YOUR CURRENT ENERGY USAGE:

Examine your bills to learn not just how much your power costs, but also how much power you use. When you know how and when you use power, you can plan your strategy. Time of use is also important: shifting non-urgent tasks to off-peak hours can provide immediate results.

SWITCH FROM REGULAR LIGHT BULBS TO LED

LED bulbs to use up to 75 per cent less power than regular incandescent bulbs, and last much longer. The best thing is to have a switch to LED. Therefore, to save electricity the bulbs in fridges, stoves and hot food holding units should be switched to LED.

KEEP LIGHT FIXTURES CLEAN AND FREE OF DUST

For automatic shut off lights that are not in use and saving electricity. The best solution is installing dimmer switches on fixtures and timers. Take advantage of natural light wherever possible. Remember, every small step helps.

CHECK OUT THE SMALL BUSINESS LIGHTING PROGRAM THROUGH SAVE ON ENERGY
This program provides assistance with assessment, installation, and financial incentives towards your energy-efficient lighting upgrades.

REFRIGERATION EFFICIENCY

Refrigeration can be one of the largest single consumers of energy in food service. It accounts for up to 40 per cent of electricity use. Efficiency is key when it comes to reducing costs and energy. Keep coils and fans clean and dust-free, and ensure they’re kept away from heat and direct sunlight. The lower the ambient temperature near the motors, the less power they’ll need to use.

ADD PLASTIC STRIP CURTAINS AND AUTOMATIC DOOR CLOSER TO WALK-IN UNITS

The Small Business Refrigeration program provided by Save on Energy can provide financial incentives to improve and fine-tune your system.

THE STORAGE OF FROZEN FOODS NO LONGER NEEDS TO BE AT -18 DEGREES CELSIUS OR LOWER

A recent study proved that storing frozen food at -15 degrees Celsius had no impact on food safety or quality. That three-degree difference can add up to substantial energy savings.

KEEP UP WITH REGULAR MAINTENANCE

Ventilation and space cooling is of major concern to food service operators. Balancing the needs of comfort and cooking can be tricky. A cooler ambient temperature makes refrigeration more efficient, which can be challenging during the hot summer months. The energy savings always takes place for doors and windows, especially that are properly caulked and sealed. Awnings, blinds and tinted window coverings can also help reduce indoor temperatures.

CLOSE YOUR FRONT DOORS

It may seem counter-intuitive or unwelcoming. However, keeping the cool inside during the summer and outside during the winter. This is a simple and easy way to lighten the HVAC load. If you need to retrofit from residential-style HVAC to a more efficient commercial set up. Then save on Energy Heating and Cooling program might be able to help.

LOOK FOR ENERGY STAR CERTIFICATION APPLIANCES

ENERGY STAR® certified products meet strict technical specifications for energy performance and are the best energy performers on the market. They can help you save electricity without compromising performance in any way.

Make your changes and upgrades part of your story. Not only will you save both energy and money. But, you will also connect with customers who want to support environmentally responsible and sustainable business practices.

Courtesy: Imtiaz Kermal

PREVENTIVE EVACUATION - THE SENATOR HOTEL TIMMINS

AZ Digital Media July 08, 2019 Blogging , end of november , Hospitality Industry , mid of july , tourism , travel

The preventive evacuation procedures are extremely important to the residence of any community. This usually happens when there is a risk to the community regards to a flood, fire, contamination or other harsh conditions.

All these conditions usually occur if the water levels rise due to heavy rainfalls. Hence, resulting in accumulated snow that melts too quickly, and uncontrollable forest fires.

THE EVACUATION PROCESS

The Ministry monitor’s an area where they feel the people could be at risk of such conditions surrounding their community. The evacuation of Kashechewan in 2019 was due to the rising waters of the river. The selection of the City of Timmins was because of a strong relationship with the Indigenous community.

Therefore, the Federal Govt. is working to resolve this is a more sustainable way. The reason is because the residence of this community have to leave their homes. The warnings rise almost on yearly basis, the reason being severe weather conditions.

PROCESS STATUS

This process was an overall success. All possible facilitation was made for the evacuees, including the recreational services. Hence, kids were also provided with the schoolwork continuity services.

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They were missing their school due to the contingency procedures. Therefore, a facility was set up that restored the life of the residents with activities. All these activities for kids included re-creation, educational, playing and teaching kids.

Precautionary Expulsion – Preventive Evacuation

Huge credit goes to the emergency management services and Met Office. The reasons that flooding could have resulted was forecast rise in the water levels. The two firms involved are INAC and Gervais Emergency Consulting. They are one of the best consultancy firms working together with the government for future damage control procedures. The rise in water levels can be dangerous in extreme weather conditions. Therefore, key measures are taken for the prevention and mega disturbances. The main aim is reductions in risk. So, as part of flood management all was made possible. The risks could have been damage to property, the risk to life, and incurring huge financial losses.

The awareness of Health & Safety procedures is an integral part of the flood management & evacuation process, especially during the preventive stages of an evacuation. Water-borne diseases are mostly related to floods. Floods can happen because of rises in water levels. Therefore, there should be aware of all diseases. The diseases are typhoid fever, cholera, lepidopterist & Hepatitis A, and people should have the know-how to tackle them.

ROLE OF THE SENATOR HOTEL

The Senator Hotel together with the Federal Govt. has played its part in the housing of people. They have also provided food and provisions to the evacuees.

Hence, they have been efficient in playing their roles by accommodating evacuees and treating them well. Also providing them services in Hotel as they have worked together with INAC i.e. Indigenous & Northern Affairs, & private sector firm Gervais Emergency Consulting.

They have also worked with the Canadian Red Cross to give support services to the evacuees on international grounds. It is indeed a big achievement for the Senator hotel, as they have been an example in making sustainability efforts.

CONTROL PRIORITIES & SERVICES

The damage control priorities & services to evacuees have set benchmarks for the hotel & hospitality industry. Hotel management played a devastating role in the provision of services. It is a mandatory factor to ‘Manage Resources ‘in such adverse conditions. The management has risen to the expectations in a highly efficient manner.

Hence, they have not only managed resources. They have also demonstrated good staff management in key hours. Accommodating 400 people, naturally not an easy task. The Hotel higher management did all efforts to make things possible.

They worked long hours with the staff in solving issues of accommodation along with the Canadian Red Cross. The efforts should be appreciated on a larger scale, as they made an example in the Hotel Industry.

Certificate - Preventive Evacuation — The Certificate of Acknowledgement from ‘The City Of Timmins’, Mayor George Pirie. A recognition of the Efforts during the 2019 Kashechewan Evacuation. It is deep thanks from the City to the Senator Hotel, highly recognizing their efforts in solidarity with Kashechewan Evacuation 2019 Process. preventive evacuation

ACKNOWLEDGEMENT OF SERVICES BY THE CITY OF TIMMINS

The Hotel was awarded a certificate in recognition of the preventive evacuation efforts. Honorary Mayor of Timmins, George Pirie highly acknowledged the services of the Hotel Staff. The certificate mentions and deeply acknowledges the help & support provided during the 2019 Kashechewan Evacuation. The process was a tough one. Therefore, the City of Timmins acknowledged the efforts of the residents of the community. All of them were highly respected and accommodated in the Senator Hotel. They really showed how Canadians help their citizens when needed.

GAS PRICES IN CANADA FORECAST ‘WILD RIDE AT THE PUMPS’

AZ Digital Media June 27, 2019 Blogging , Current affairs , end of june , end of may , end of november , mid of march

FLUCTUATIONS IN GAS PRICES

A sinking loonie and rising carbon taxes are among the things that could end low gas prices this year. Canadians can expect a volatile year for gas prices, says a new forecast.

Canadian drivers are enjoying some of the lowest gas prices in years. However, don’t expect that to last through 2019, says price comparison site GasBuddy.

In a report issued Wednesday, GasBuddy analyst Dan McTeague warned Canadians. The warning said to be prepared for “a wild ride at the pump” this year.

“Canadian motorists can expect a year of extreme volatility at the pumps for 2019. As the world markets move sharply in varying directions for the foreseeable future,” McTeague wrote.

Traders are uncertain which way the global economy is going. Therefore, the oil prices are likely to swing wildly in the months ahead. However, at the start of the spring season, there can be price fluctuations. Later, The Canadians could see the highest prices at the pumps since 2014, McTeague said.

The loonie has lost 10 cents U.S. in value over the past year. It is enough to push gas prices up by 2.5 cents a litre. On top of that, eight of 10 Canadian provinces are bringing some changes. Therefore, it shall be the introduction of a new carbon tax this year. Additionally, or an increase to their existing one by April 1.

CLIMATE CHANGE & OIL PRICES

This “will almost certainly force up the cost of filling your tank. Hence, Just in time for the summer driving season and switchover to more expensive summer gasoline,” McTeague wrote.

The federal government is introducing a carbon tax in provinces without their own plan. The reason is to combat climate change. This will automatically result in the tax that will translate into an extra five cents per litre on gas prices. Ottawa plans to send rebate cheques to consumers in those provinces to offset the additional cost.

MC-Teague Said Vancouver shall overtake Montreal this year as the North American city with highest gas prices taxes. The province of British Columbia is all set to increase its taxes. This includes Trans Link Tax and a carbon tax on 1st April, all in connection with Vancouver takeover from Montreal.

“IF WE GO INTO A GLOBAL RECESSION ALL BETS ARE OFF”

But there is one thing that could alter that forecast and bring lower gas prices. A global recession, something a growing number of experts say could be just around the corner.

“If we go into a global recession all bets are off,” McTeague told Huff Post Canada. “The price of every commodity would absolutely collapse. But I don’t see that happening.”

A new agreement between the U.S. and China that ends the trade conflict between the world’s two largest economies. This would be enough to calm nerves about a global recession, McTeague said.

In the meantime, Canadians are enjoying some of the lowest gas prices in years. Thanks to rapidly dropping prices in December, the average gas prices in Canada was around $1.02 per liter on Jan. 2, the lowest average since July of 2017.

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