AZ Digitals Blog

We in the business world are constantly looking for ways to grow and improve our business, anything that’s in addition good for the business will result in a positive outcome for its future existence. A well POS or Point of sale systems give easy access to Payments, rapid and reliable processing, and smooth operations of the business.

POS SYSTEMS & CUSTOMER SATISFACTION

Business growth is highly interlinked with Customer Satisfaction, and POS systems are the benchmark of customer satisfaction in the growing age where card payments and methods like Apple Pay and Samsung Pay have replaced traditional currency.

An ideal Point of Sale system can greatly impact your customer satisfaction as a point of sale is where you have your most key interactions with your customers.

If your point of sale is slow, outdated or downright out-of-service, it’s bound to negatively impact the customers’ experience and perception of your business. Since the last decade, smart POS Terminals have remained the same with major changes.

Hence, we’re all too familiar with the sight of these bulky and outdated devices. Physical keypads and tiny screens that don’t look great, but are useful enough for the task needed from them.

ADDED FUNCTIONS

Gradually, chip-and-pin (EMV) capabilities were added to terminals which previously only had the option to swipe for better security, however, the look of the actual devices did not undergo any significant changes at all.

It’s curious and interesting to see how slowly these point of sale devices have undergone changes while other technologies have changed drastically over the last decade, for example, TVs or cellphones.

Recently, a few POS providers have begun introducing what is known as “Smart Terminals”, these terminals have large touch-screens, most are completely devoid of a physical keypad and are sleek and easy to carry, a major change from the traditional POS devices we have known and have been familiar with for years.

However, as a business owner, you should be aware of this: It’s not all look and no performance. Smart POS Terminals make several strides in terms of performance and capabilities and can greatly improve your payment processing speed, your customer experience and the overall operations of your business. Let’s dive into some key benefits.

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Smart POS Terminals have over traditional POS devices

1. Reduced paper-load

   most smart terminals have the option to directly email or text the transaction receipt to the customer once a transaction is completed. As a business, you can also go into your Smart Terminal’s software and reprint any receipt at any moment and see what a particular customer purchased so that you don’t have to keep bulky records of invoices and receipts going back months.

2. Inventory Management

   most smart terminals offer inventory management features, you can add or remove products you sell, edit prices, offer discounts on specific items with a few swipes.

3. Improved reconciliation and tracking

   of transactions/settlements through better and improved software and reporting dashboards that can be accessed on the terminal and on your desktop as well.

4. Enhances the appearance of your business

   the sleek and futuristic look

5. Convenience for the customer

   through touch-based on-screen e-signature improved transparency, Some smart terminals offer two screens (such as Poynt) and the customer can actually see while you add items to their purchase and finalize their transaction.

6. Increased Customize ability

   with traditional POS devices, you have very limited customize ability, for example, you had to call your provider every time you wanted to change the phone number of your business that appeared on your receipt or activate/deactivate a feature such as Tap and Go (contactless). Smart Terminals offer high customize ability by letting you access these settings from within the software.

7. Third-Party Apps Support smart terminals

   have stores similar to your Android Play Store or Apple App Store and you can access hundreds if not thousands of free and paid apps that offer increased capabilities such as voice recognition based transaction processing, managing and comparing the sales of several locations, etc.

8. Better Integration with Peripherals

   and other POS Software/System Traditional POS devices had very limited integration capabilities and supported a very limited range of peripherals. Smart Terminals can be paired with many software and there is a wide range of printers, bar code scanners and cash registers that can be easily set up with these terminals.

9. Daily/Monthly Reports

   that show key financial indicators such as gross sales, refunds, net revenue, and total tips collected, top-selling items along with the options to select any date range and export data in a spreadsheet. This will give you a bird’s eye view of your business in terms of finances & will give you the insights you need to manage and plan your business better.

The POS Systems are the hour of the need in the era of most advanced payment systems. They have summed up how Payment processing takes place in the retail environment, and how it caters to the retail needs of the time, efficiency of payments, payments with authority and control, and security and safety of transactions.

Clover, Poynt and Ingenico smart systems are some examples of POS systems that are in use these days. With brilliant features, covering all the needs of the retail environment, POS systems have redefined Payments with integrity and ease. Now we can have a look closely at some POS Systems in practice these days.

CLOVER

The company that is responsible for Point of Sale Terminals, a key requirement for the Small Scale businesses was acquired by First Data. The vision is the phrase ‘focus on what matters most’, i.e. Processing and Solutions of Data for credit card payments and online payment processing.

It has got the vital tech ingredients that are needed to take small businesses to the next level, i.e. fast and easy payments processing, & choosing the right hardware for your POS systems is the vital element for your business growth.

CLOVER FEATURES

‘Clover’ has many features that suit the client for mainly small scale businesses, some of the key features that are used for POS systems are as follows;

1. Upgrade of payment terminal:

   An upgrade in the payment terminal means taking your payments to the next level.

2. Taking orders and payments on the Go:
   

   On the GO, so that you use mobile payment options. Clover is the innovation in technology that gives huge advantages in terms of taking orders and payments on the go with a growing effect.

3. Managing the business on one system:

   Managing everything on one system means that you don’t need anything else, everything in One POS, and you will reap the benefits of the most valuable POS terminals.

4. Increased loyalty and reward customers:

   CLOVER has also been detrimental in increasing customer loyalty and rewards management, i.e. rewarding customers with benefits of Clover.

5. Understanding customer behaviors:

   We help in understanding Customer behaviors, and how behaviors change. Understanding customer behaviors is not only important to analyze the customer dynamics, but also,

6. Offering gift cards:

   Another award management schemes.

7. Taking business online:

   A step to take your business online, and more absolute transaction management.

8. Accepting checks without risks:

   All payments checks are without any risks. Minimizing risks is the motto.

9. Increased payment security:

   An increase in payment security means, you are always on your toes in terms of securing online payments.

10. Contactless payments:

    using contactless payments, faster, securer and easily adaptable. The Visa card must have a contactless sign.

There are four types of Clover devices that are in use, depending on the consumer usage, capacity, and capabilities.

Clover Devices

1. Clover station:

   A complete business management Point of Sale system. Functionalities include making appointments, checking inventory to overseeing employees, and includes all the possible tools that help simplify the smooth running of many businesses.

2. Clover Mini:
   

   The efficient running of business operations under a single integrated system. Lots of benefits for the clients and customers, overlooking many aspects that we can ignore in other clover types.

3. Clover Flex:
   

   Improved customer services, on the counter services, in line, or on-the-Go.

4. Clover GO:
   

   Accepts both debit and credit EMV chips, contactless cards payments, Convenience, when you can securely use your smartphone, or the tablet paired with the card reader.

There are plenty of benefits that Clover can provide in at least 4 names, that have been mentioned above. For small business merchants, it’s a blessing and has always been one since its functionalities are a complete solution of the variable demands of the customers. What it provides to the customers in the form of benefits, loyalty and rewards, business insights, Gift cards, e-commerce, Check acceptance, and security.

How operations in Clover are run more efficiently

1. Loyalty and Rewards:
   

   Customized and On-demand customer loyalty programs, with special offers and rewards that the customers will love.

2. Business Insights:
   

   Gain in insights related to the business, with real-time Sales data.

3. Gift Cards:
   

   Attracting customers as part of the promo strategy, by letting them buy, send and redeem physical or digital gift cards.

4. E-Commerce:
   

   Online payments availability, electronic check, or mobile wallet, in all native currencies.

5. Check Acceptance:
   

   Allowing customers to pay by check, or with a bank account, without any risks.

POYNT

“Poynt”, innovation in technology for the POS, is the Transformation in technology that has enabled Waves of Change in the Point of Sale systems and has shown what technology can give to the Business environment, where daily POS Tech is the new age phenomenon.

With features that include Cloud Computing, there are so many twists in the tail, while we enter the new age of data streaming. With ON-The-Go application utility, we expect merchants to have a huge frequency of transactions every day, keeping up with the dynamic face attracting more and more customers, and data reliability, just like any other POS systems.

A highly digital platform for connected commerce that empowers merchants with the technology to transform their business.

The variable Ponynt Systems that are currently available in the market for sales are as follows;

POYNT SMART TERMINAL

Key Features:

1. Single-slot for many Stripe and Chip Cards.
2. NFC reader.
3. Screen with all options e.g. Drinks, Cappu, Coffee, Macch, Soda, Latte, Water, Ameri, Juice.
4. Paper– Use Built-in paper and Scanner.

POYNT 5

Key Features:

1. Light in terms of weight.
2. Mobile (Higher battery life).
3. Magical.

POYNT SMART TERMINAL

Key Features:

Customized for Any POS

1. Payment
2. Merchant
3. Location
4. Enterprise Ready

Peripherals

USB Printers

1. Esky POS-5870
2. EPSON TM-T2011
3. Star TSP650
4. STAR TSP100
5. TSP 143iiU
6. mPOP
7. POP 10-B1

Wireless Printers

Thermal

1. STAR TSP100/TSP143LAN
2. EPSON TM-m30

IMPACT

1. Star SP700
2. EPSON TM-U220B

Cash Drawers

Connect to one of the several Cash drawer’s options

1. STAR SMD2-1317+USB Trigger
2. Star model: B7965560 + USB Trigger
3. M-S Cash Drawer
4. CF-405-M-B + USB Trigger
5. mPOP POP10-B1 –Combination Cash drawer/Printer
6. APG Vasario
7. MMF Valvoline

USB/HID Barcode Scanner Scanning with confidence

Poynt Compatible Scanner

1. Inatech BCST-20

Cash Register Prefer a cash register

1. Sams 4SER-5200M

POYNT APP MARKETPLACE

1. Time-sheets: Employers Clock-In and Clock-out
2. Pay At Table: Restaurant POS EMV
3. Advanced POS Lightning reg: Adv Sales reporting
4. Gift Cards: Manage and Create Gift card programs. Balance chk from your Poynt Smart Terminals.
5. Order Thread: All mobile orders Poynt Smart Terminal.

Information related to Poynt systems is detrimental in determining the value of these POS, and there competitiveness as compared to others e.g. Clover. What exactly is the moto, it is reducing the Time factor, making transaction most secure, and application mobility, and safety in attaining the desired results.

The Poynt app, for employers check-in and check out, for the monitoring of time purposes, Pay at Table, for restaurant, where a busy attitude is important as there are many in queue, looking for their seats, Adv sales reporting in form of Advanced POS, Gift cards POS, for checking balance from Poynt Smart terminals, and managing gift card programs. Lastly, the order thread, for simply all mobile orders, from Poynt Smart Terminals.

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INGENICO SMART TERMINALS

TETRA DESK 5000

Another innovation in technology, a cutting edge for businesses in the dynamic e-commerce markets, especially new businesses to get influence in their initial phases.

Tetra desk 5000 is for taking payments with business apps and touchscreen interfaces. User-friendly interfaces help in determining the quality framework, the HCI aspects, i.e. Human-Computer Interaction, and getting self-awareness with the software i.e. also very user-friendly.

It also accepts the broadest range of payment methods, and also meets the most demanding cases with a seamless connection to external devices. In Tetra Desk 5000, we have been able to transform one of the most dynamic use cases turning POS i.e. Point of Sale systems, into Point of Service.

It is a convenience for businesses and also interactive business apps help in the creative areas associated with the business. The key features associated with Tetra Desk 5000 are;

SECURITY

Certifies the latest hardware and software security requirements. The Operating system is highly equipped with the latest cryptographic schemes with future proof key length. Like a POS, Security must be the main priority, and shouldn’t be ignored. POS, especially for a small business environment, holds Security as its competitive advantage.

ALL PAYMENT OPTIONS

As a key Point of Sale system, the All Payment Options, online ensure that Customer satisfaction is guaranteed, and they don’t have to worry about their mode of payments. It highly supports all forms of payment options, including, EMV Chip & Pin, Chip & Sign, Magstripe, signature capture, and NFC/Contactless.

Contactless, highly preferable, easy and fast is the most secure online payment with the help of card. It also has laid a huge competitive advantage with the POS systems, as Contactless is preferable for people who don’t want to reveal their pin no. or are more into hiding their data.

USER-FRIENDLY INTERFACE

User-friendly interfaces are the requirements of new businesses and outlay a key factor in determining the way customers interact with the POS. Equipped with powerful multimedia capabilities, with a huge 3.5-inch touchscreen, as customers and consumers, you shall witness the best in class user experience, more importantly, because of the rich interface.

MAXIMUM NETWORK AVAILABILITY

Availability of the network, another requirement of the business world that is taken usually for granted, is highly fulfilled with TETRA 5000. The connectivity options include Ethernet, Modem, Bluetooth, and WIFI, all being important while taking payments. WiFi is used for all Contactless payments and holds a competitive edge in terms of Time and Security.

Increases the frequency of people using the device every day, as well as gives a Psychological boost to its customer, as it’s fast and has a huge impact in terms of payments being made on a close to the rapid base.

OPERATING SYSTEMS WITH SECURE PAYMENTS

The rich requirements of the POS are indeed to have a robust security system, and it all depends on the Operating systems. Telium Tetra Operating Systems, which is backed by 30 years in the industry.

It has a perfect combination with Ingenico’s Group legacy, and in payment expertise as well as being open to the web. Highly developed for transactional privacy, which is useful when it comes to fast payments in the fast business environment.

SEAMLESS NFC PAYMENT

As we have discussed earlier, the Contactless payment options, used for fast and secure payment processing. The fast transaction flows to ensure the utility of making payments securely and payment handling is more sophisticated than any other POS method.

TETRA-MOVE 5000

The Tetra-Move 5000, another tech development in the field of POS, i.e. Point of Sale systems. In the e-commerce world, for future businesses and small businesses, it is a boost sales on the GO and has a big variety of business apps.

The appealing looking POS hardware, as they say, “Looks Matter”, is the highlight, as it is engineered for the key purpose of marketing and sales. Like any other POS systems, the attributes are;

1. Contactless
2. Security
3. Touchscreen
4. Barcode
5. Camera
6. HTML5
7. Thermal Printer

For contactless payments, that are very common these days as most banks have the options of wireless card payments from the card without inserting or any other hassle. The most convenient feature in POS, good for the customers in terms of time, as well as hassle-free.

Security

Security, as we know in the dynamic e-commerce and POS environment is the vitality. Vital because you just cannot ignore the importance of secure mode of payments.

Touchscreen

The ‘touchscreen’, a very key ingredient in the compliance industry. Used for taking the e-sign, and many other activities, it is important for the usability of the customers, psychologically, the feel more safe, secure and free of any hassles.

Barcode

The barcode is the uniqueness of the product, as Product ID is a unique attribute, and Barcode is the unique product id, that is scanned at the time of buying the product. Barcode scanning avoids duplicity, confusion of the product not being scanned, and security reasons as well, avoiding theft or frauds related to the product. The most vital part of the retail operations these days.

Camera

The Camera option in the device TETRA-MOVE 5000, is only for the sake of taking the final proof, and the proof is in the form of the picture. The most secure option for securing the payments, and making sure that all stays in safe custody.

HTML5

This is the software for the interface, i.e. used in TETRA-MOVE 5000. HTML5, a pro of HTML, the language tool used on the back-end for websites, and applications. Determines the usability of the interface, the user-friendliness, and compatibility. Used mainly in website development, and is a vital element in the software development phase.

Thermal Printer

One of the best attributes that hold is the instant printing of the receipts. WHY it is important? Vitally because of the payment proof, as secured and payments with receipts are the most wanted payments in e-commerce.

It is just like other POS systems, the difference is Thermal printer, and ‘thermal’ i.e. related to heat, and thermal printing is a digital printing process and most commonly used for digital printing. The main reason is “Good Effects printing”, and that is precisely the hour of the need.

The Key Features are as follows;

Security (HIGH)

Caters a higher level of security than other POS systems. It is PCI PTS 5X certified, i.e. a ‘benchmark’ that has been reached keeping in view all the security options. Like the other TETRA, it highly satisfies the hardware and software security requirements. Similarly, the use of ‘cryptographic’ schemes with future proof key length.

All the rest of the features are the same as in TETRA DESK 5000. For ref. see Key features in TETRA DESK 5000 Features include High Security, All payments options, User-friendly interface, designed for mobility, Built-in data capture capabilities, Seamless NFC payments, An OS with secure payments and creative freedom.

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PCI Compliance Stands for Payments Card Industry Compliance and DSS Stands for Data Security Standards. These are the set of procedures the payment Card industry recommends for compliance with security standards and prevent Data Breaches.

The core behind the implementation of a standardized set of procedures is to protect the cardholders ‘information. While using the cardholder’s information identity theft is very common and needs prevention. Using the card holder’s information identity theft can be easily done and that needs to be prevented. The strict adherence to PCI Compliance is the sole responsibility of merchants to ensure the security of cardholder data. Being a strict business requirement, all compliance rules are made by Payment Card Security Counsel. If you’re accepting card payments as a business, these requirements are absolutely crucial and cannot be missed. The reason is so that sensitive customer information and card data doesn’t fall into the wrong hands. The data is highly protected and is not used for malicious purposes.

Identity theft is something very common in the digital age. Hence, for the sole purpose of securing data, data privacy, and securing key info. were the two key highlights. Via any means or through phone, the card information can be taken easily. For the purpose of the data breach and using personalized information. Hence, hackers used to hack information for their advantage.

PCI COMPLIANCE PROCESS

For security measures or for compliance, the PCI Compliance process is a set of highly secure procedures. Hence, for the processing of transactions, the merchants need these procedures for the completion of transactions. Think of it as a car that needs to go through a security clearance. Hence, when all checkpoints are clear, a car can move forward in a strict security zone. Similarly, for compliance in the Card industry, credit card payments need to follow all security measures. As a business and for secure processing, this is to make sure payment is processed securely. Hence, you need to complete an annual security check. This is critical to make sure you are processing payments securely by being PCI compliant.

Without any breaches, and keeping in mind the security measures. Hence necessarily for more improved transactions, we have PCI Compliance. Finally, they take good care of data protection under the data protection Act 1998. In practice, the normal compliance procedures are easy and require completing a simple online questionnaire. This questionnaire assesses whether you are following the necessary steps required. These are for the cardholder’s data protection.

This questionnaire covers several key aspects:

• What steps you follow to process a card payment
• Who apart from you has access to your payment processing terminal (Point of Sale Device)
• In order to process payments securely. Hence, the training of employees is also a big question mark in attaining heights in payment processing.
• Whether you’re storing any cardholder data/information for future use, and if yes, how/where do you store such data
• What is the connection type (IP/Phone) you are using for your point of sale device? How secure is the connection from potential breaches
• If you have had cardholder data stolen from your premises in the past.

IMPORTANCE IN DATA BREACHES, SECURITY, AND DATA THEFT

The importance of PCI is for the sole purpose of data breaches, the security of data and data theft. For instance, if you are a frequent online shopper, you could be at risk of having your card data stolen. Hence, If you shop at a Non- PCI Compliance merchants store or website, your data can be hacked. Furthermore, for the sake of fraud and unauthorized purchases. Your card can be mishandled through data breaches. The personal information can be accessible and this is for the sole purpose of identity theft. This is where PCI compliance comes into play.

The Payment Cards industry has taken dynamic and increased steps. For the reason of securing through strict PCI compliance. Additionally for the purpose of securing information and making it safe. Hence, heights have been achieved in minimizing identity thefts. An individual’s identity online, is highly important, as it holds information that can easily be used online. Hence, someone can have a credit card as well through a data breach.

DATA BREACHES

A ‘Data Breach’ is accessing data that is not yours or has a legal binding. In addition to this, it is somebody’s data and has been breached. This breach is for the sole purpose of hacking or getting through someone’s information.

SECURITY

While you access important and safe websites you would need online security measures.  As an example, while accessing your bank website, you use your ID and P/W, as well as your memorable information. It is similar while you are at an online security check or while on the phone. Security is vital in modern online transaction systems or E-Banking because many people mostly use the website to check their accounts, or even if they are accessing online. In order to fully achieve PCI standards, customers can be fully guided.

DATA THEFT

Data theft is similar to a data breach. However, the difference lies in nature i.e. Data Theft is more on purpose and the hacker is solely responsible. It means stealing highly private and confidential data to use it for the purpose of hacking or other deliberately wrong reasons. It can also be termed as stealing corporate data in the most intelligent and sophisticated manner. Hence, to drain money from online bank accounts and stock brokerages.

The most common forms of online data frauds, and is the main reason why strict PCI compliance is important to get hold of the online security issues. There has been a reduction in data theft, and the credit goes to the Data Protection agencies whose agendas are very clear, to protect critical, and vital information from being unsafe. Since, the start of the online payments industry and use of the internet for payments, and online banking, there have been contributions in this regard and improvements to the handling of sensitive data.

POTENTIAL DANGERS OF BEING NON-COMPLIANT

There are always some risks associated with certain procedures that require industry standards, and these risks are manipulated and calculated in a very systematic way to minimize the losses that will incur as a result. Noncompliance means ignoring compliance or maybe there is no compliance available for certain transactions. The dangers of being non-compliant can result in the risk of information being shared by others, and that information is un-safe or unprotected and can be misused. This will give risks to the customers, and customers can be in a position where their information can be used. This risk will result in your business.

• Loss of customer trust in case a breach occurs and customer card data or other information is stolen
• Damage to your business’s reputation
• Negative impact on your credit history and termination of merchant processing account
• Difficulty in obtaining credit card processing services in the future if your business has been a point of compromise in the past.
• A bad effect on a loan or credit card account.

The strict adherence to PCI Compliance procedures will only give the consumers safety, security and peace of mind and will increase their trust in your business. Plastic money is the new age phenomenon and is the most relaxed mode of payments. It has not only eased the banking needs, and e-banking, but also paved way for an online transaction system that monitors your credit profile internationally, however, it comes with its own security risks and adhering strictly to the security standards and staying PCI compliant is crucial to the smooth functioning of your business.

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